RECOMMENDATIONS AND MANDATORY RULESWe kindly ask that you cooperate by complying with the following organisational measures and with the recommendations made by the House personnel.
BOX OFFICES
We recommend that you purchase your tickets online, and that you pay with a credit card.
Please respect the maximum capacity, entrance and exit itineraries and the 1,5-metre safety distance.
HOUSE
Please bring your own face mask; you are obliged to use it when you are in the theatre. We will have hydroalcoholic gel for your use.
Please arrive as soon as possible. The House will open 1 hour before the show is scheduled to start.
You may be asked to have your temperature controlled. The Theatre reserves the right to screen spectators’ body temperature with all guarantees of privacy. Under no circumstance shall images be saved. If a spectator has a temperature of more than 37.7° C, he/she will be asked to refrain from passing to the House.
Please occupy your seat as soon as possible and avoid getting up needlessly.
You are not allowed to stay in the lobbies or hallways.
The capacity of the toilets has been reduced.
In case of a sneezing or coughing attack, please leave the House until you recover.
The snack bar is closed. You may bring your own bottle of water.
At the end of the show spectators will leave the House in a staggered manner. Please respect the 1,5-metre safety distance.
After leaving the Theatre please do not linger in the vicinity of the main entrance doors to avoid causing delays in the exit of other spectators.
The Teatro Cervantes informs you that in accordance with legislation currently in force (*), the theatre’s seating capacity has been reduced to a maximum of 65% of the previous capacity,with a limit of800 persons in closed venues. For theshows for which the sale of tickets is underway, the use of masks will continue to be obligatory as a safety measure. In accordance with the health, hygiene and safety regulations applicable at any given moment, and with the indications given by the competent authorities, Teatro Cervantes will be entitled to modify the seating capacity for each event.
If you have already purchased a ticket and do not agree with the conditions resulting from the new seating capacity, you may request a refund of the price of the ticket.
(*) Order of 19th June, 2020, adopting preventive public health measures in the Andalusian Autonomous Community to deal with the health crisis caused by the coronavirus (COVID-19) once the state of alarm has finalised, BOJA no. 39 of 19th June, 2020, which provides that:
Twenty-seven- Measures of hygiene and prevention in the field of culture
6. Activities in cinemas, theatres, auditoriums, special establishments for festivals, circuses in tents and similar venues, as well as open air premises and other premises and establishments intended for public events and shows.
6.1. Activities may be carried out in public or private cinemas, theatres, auditoriums, special establishments for festivals, circuses in tents and similar venues with pre-assigned seating and without exceeding the limit of 65% of the permitted seating capacity, with a maximum limit of 800 persons in closed venues (…)
6.3. Necessary measures must be taken to maintain safety distances between persons in the facilities. If this is not possible, alternative physical protection measures must be taken, includingthe use of masks. This requirement will not be obligatory if the spectators comprise a family unit or unit of people living together.
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